Refund & Cancellation Policy
Last updated: 13 August 2026
This policy applies to subscriptions to Cadence, a product of Bitwiz ("we", "us", "our"). By subscribing you agree to this policy together with our Terms of Service.
Cancellation
- You may cancel your subscription at any time. When you cancel, your plan is not renewed for the next billing period.
- After cancelling, you keep access to the paid features until the end of the period you have already paid for. Your data remains on your device.
- To cancel, contact us at [email protected] with your account email.
Refunds
- Cadence is a digital subscription service delivered instantly, and payments are non-refundable, including for partially used billing periods and for unused daily-dial capacity.
- We do not provide pro-rated refunds for a cancellation made in the middle of a billing period. You simply retain access until that period ends.
Exceptions
We may, at our sole discretion, issue a refund in cases such as:
- A duplicate charge or a technical billing error on our side.
- A payment made but access was not delivered due to a fault on our side that we are unable to resolve.
If you believe you qualify, email [email protected] within 7 days of the charge, with your account email and payment reference. Approved refunds are returned to the original payment method via our payment provider, typically within 5–10 business days.
Contact
Bitwiz · [email protected]
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